Find the case that matches what you see on the screen, then do what it says.
MedLibro refuses your details
MedLibro shows Please check your email address, username or password and try again.
- Check the address or the username that you typed.
- Type your password again.
- Reset your password if it still does not work.
MedLibro says that there are too many attempts
MedLibro shows Too many attempts. Try again in a few minutes. Wait a few minutes, then try again. If you forgot your password, reset it.
MedLibro opens only the verification page
Your email address is not verified. MedLibro opens only the Verify your email address page until you type the code.
- To type the code, see Verify your email address.
- If the address on the page is wrong, see Correct a wrong address.
- If no email arrives, see An email does not arrive.
MedLibro logs you out
MedLibro opens the login page, or shows Your session has ended. Please refresh the page and log in again. This can happen in these cases:
- You logged in on another device.
- You or somebody else changed your password.
- You logged in a long time ago.
Refresh the page and log in again. MedLibro brings you back to the page that you were on.
If you did not change your password and you think that somebody else did, reset your password.
MedLibro says that your account is disabled
MedLibro shows This account is disabled. Contact us if you think this is a mistake. You cannot log in. See Contact MedLibro.
MedLibro says that your address is already in use
MedLibro shows The email address you entered is already in use. If you forgot your password, please reset it. when you sign up. The address already has an account. Log in with it, or reset your password.