MedLibro sends a code by email to verify an address, to change an address and to reset a password. If a code does not arrive, follow these steps in order.
Find the email
- Look in your spam folder.
- Search your mailbox for MedLibro.
- Add the sender to your contacts when you find the email.
This helps the next emails reach your inbox.
Check the address
- The Verify your email address page shows the address that received the code. If it is wrong, correct the address.
- To reset a password, type the address of your account. MedLibro sends a code only to an address that has an account.
- To change your address, look in the new mailbox. MedLibro sends the code there.
Ask for a new code
- On the Verify your email address page, select Resend the code. If the button shows a countdown, wait until it ends.
- To reset a password, open the login page and select Forgot your password? again.
- To change your address, close the form, then select Your email again.
Use the newest email, because a new code replaces the old code.
Read the message on the page
- We couldn’t send the code. Resend it in a moment. MedLibro could not send the email. Wait a moment, then ask for the code again.
- A code has just been sent to you. Wait a minute before asking for another. Wait a minute, and look for the email that MedLibro already sent.
- Too many attempts. Try again in a few minutes. Wait a few minutes, then ask again.
If the email still does not arrive
See Contact MedLibro. Give the address that you used and the page that you were on.